Privacy Policy

This policy explains what information we collect when users visit the site, submit inquiries, place orders, complete payment, and contact our concierge team, how we use that information, and how users can manage it.

1. Information We Collect

Information submitted by the user, such as email, departure point, travel date, destination, trip length, number of travelers, travel preferences, hotel needs, transport preferences, requested experiences, and special requests;
Order and payment information, including order number, order amount, payment status, and necessary PayPal payer identifiers or payer email returned during payment processing;
Account-related information, including login email, password reset records, and account creation or sign-in status;
Referral and visit records, including referral code, visited path, UTM parameters, IP address, browser or device information, click time, and related attribution records;
Communication information provided when the user contacts us by WhatsApp, Line, email, or similar channels.

2. How We Use the Information

To process inquiries, create orders, complete payment, and deliver the travel guide PDF;
To contact the user, confirm requirements, send the delivery file, and provide one concierge follow-up or support interaction for the order;
To create or identify a user account and send account notices or password setup emails;
To track referral attribution, analyze conversions, prevent duplicate click records, and reduce abnormal or risky transactions;
To provide customer support, security monitoring, system maintenance, and service improvement;
To retain, use, or disclose relevant information where required by law, dispute handling, or compliance obligations.

3. Who We Share Information With

We do not sell users' personal information. To operate the current service, information may be shared as necessary with:

PayPal, for payment processing, refund handling, reconciliation, and payment risk control;
Email or messaging service providers, for account notices, password setup emails, or necessary service reminders;
Communication platforms such as WhatsApp or Line, where the user chooses to receive delivery or communicate with our concierge through those platforms;
Technical service providers, for hosting, storage, security protection, logging, and infrastructure operations;
Regulatory, judicial, or administrative authorities where disclosure is required by law.

4. Cookies, Sessions, and Tracking

The site uses necessary cookies, signed cookies, session storage, or similar technologies for language preference, referral attribution, click deduplication, and draft form preservation. In addition, landing pages use Google Analytics 4 and Microsoft Clarity for analytics about page views, landing-page variants, CTA clicks, and form submissions. Please refer to the Cookie & Tracking Notice for more detail.

5. Retention and Protection

We keep relevant information for as long as needed to provide the service and comply with applicable legal requirements;
We apply reasonable administrative and technical measures to protect data, but no internet transmission or storage method can guarantee absolute security;
If an account, payment, or system security incident occurs, we may take response and notification measures as required by applicable law.

6. User Rights

To the extent permitted by applicable law, users may request access, correction, deletion, withdrawal of consent, account closure, or raise complaints about their personal information. Requests may be submitted through the contact details shown on the Contact page, and we will respond within a reasonable period.

7. Minors

Where required by law, minors should use the service and submit personal information only with the consent and guidance of a parent or legal guardian.

8. Policy Updates

We may update this policy when the site functions, service flow, or legal requirements change. The updated version will be published on this page and will apply from the posted effective time or the date otherwise stated on the page.